Refund Policy
Last updated: June 2026 · Snapport digital credits
Snapport sells one-time credit packs used to generate ID and passport photos. Credits are a digital product, delivered instantly as a single-use redemption code after payment. Because each generated photo incurs a real AI processing cost, please read how refunds work — we’ve tried to make this fair.
Try before you buy — free watermarked trial
Every visitor gets one free, watermarked photo with no signup. This exists specifically so you can evaluate Snapport’s quality on your own portrait, at the size and background you need, before spending any money. We strongly recommend using the free trial first to make sure the result works for you.
Unused credit packs — 14-day refund
If you bought a pack and have not yet redeemed the code, or have redeemed it but used no credits, email us within 14 days of purchase for a full refund of that pack.
Credits you’ve already spent
Credits that have already been spent on a generated photo are non-refundable, because each generation triggers a real, paid AI processing cost on our side the moment the photo is created. For a partially-used pack, we may at our discretion refund the value of the unused credits.
If a result doesn’t come out right
AI results vary by source photo. If a generation comes out poorly, contact us — we’ll review it and, where appropriate, re-credit the affected photo so you can try again with a different background, attire or source image. Our goal is that every credit you spend produces a result you’re happy with. Remember that Snapport formats your photo but does not guarantee acceptance — always check your document’s official requirements.
How to request a refund
- Email xianhong2026@outlook.com.
- Include your PayPal transaction ID (or receipt) and the email used at checkout, plus your SNP- redemption code if you have it.
- We aim to respond within 1–2 business days. Approved refunds are issued to your original PayPal payment method, typically within a few business days of approval.
Before opening a chargeback
Please contact us first — we can almost always resolve things faster and more directly than a payment dispute. Each redemption code is single-use and tracked server-side, and we keep a minimal delivery record (time, size, background — never your image) for every generated photo as proof of digital delivery.